Deal of the Week
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Shipping and Return Policy SHIPPING Jewelry
orders are shipped using USPS Priority Mail unless otherwise specified.
Please contact us if you wish for us to use another method. If you need to expedite your order please contact us BEFORE placing the order to make sure the item is in stock. Each
piece of jewelry is made to order thus not all pieces are available at
the time of purchase. Please give us 3-6 weeks to ship your product,
unless it is in stock and it will go out the following day from
purchase. Please
note; all orders are processed subject to pending inventory
availability. Shipping timelines are not guaranteed, however you will
be contacted via email should your purchase be delayed. International
orders, excluding Canada and Puerto Rico, are shipped via USPS Priority
mail service for $18.00 USPS does not provide a tracking number and the
package is not insured. We are not responsible for lost or stolen
packages, additional customs fees or charges. SALE ITEMS All
sale items are final sale. Other promotions, coupons or ECodes may not
be combined with sample sale events. Please allow additional time for
the sample sale item to be shipped. Sample sale prices are for select
styles and colors only and do not apply to other similar styles. Prices
are valid while supplies last and while the sale is valid. SALES TAX California
sales tax of (8.25%) is charged to all orders shipped to addresses in
the state of California. If in the state of California you will pay the
city tax appropriate to your city. EXCHANGES & REPAIRS Exchanges may be requested within 3 days of receiving your order. Repairs will be made to merchandise damaged as the result of normal wear. We are unable to repair or exchange items bought in any retail stores or on other retail or flash sale websites. Exchanges and repairs may be requested by visiting the Order History
section of My Account. Once in the Order History selection, view the
order of the item you wish to exchange or repair. Select the item(s) you
wish to exchange or repair and select the “RETURN ITEM(S)” button. You will receive a response via email within 1-2 business days. Approved
returns will include a Exchange Authorization Number (RA#), label and
shipping instructions. We do not pay for shipping, if you need to
exchange your item you are liable for all shipping costs. We charge 5.00 for first class mail and 8.00 for priority. Please include monies when shipping back and exchange. Exchanges
and Repairs will not be processed without a Return Authorization Number
(RA#). We are not responsible for repair items that are damaged, lost
or stolen in the mail. Do not place an item in the mail prior to contacting us. We do not accept unauthorized returns or exchanges. If
you are unable to print your shipping label, contact us. REFUND POLICY We do not refund orders, we will only exchange within 3 days of arrival of your purchase. Exchanges must be in brand new condition with any tags or packaging still intact. If there is a special case regarding a refund, we will take it under consideration but please choose your items carefully. We are a small business and cannot handle returns at this time. All custom orders are non-refundable and will not be accepted for return, this includes items designed in our jewelry bar. We are unable to accept returns for items bought in any retail stores or on other retail of flash sale websites. Returns will not be accepted without a Return Authorization Number (RA#). Please note that you are asked to sign off on terms of our site upon checkout. Please abide by these guidelines. |